This Refund Policy applies to all purchases made through Onyx Studios ("Onyx", "we", "us"), operated by Fine Entertainment | 凡音文化有限公司.
1. General Policy
Because our services involve digital content, customized production, and immediate fulfillment, all sales are generally final and non-refundable unless explicitly stated in this policy.
2. Non-Refundable Items
The following are non-refundable once work has started, content has been delivered, or download/access has been provided: AI-generated voice or music outputs, director-polished or custom-produced deliverables, live recording sessions after session start, and rights upgrades or expedited delivery fees once fulfilled.
3. Eligible Refund Cases (Limited Exceptions)
A full or partial refund may be considered only in the following cases: duplicate charge for the same order, verified technical delivery failure after reasonable remediation attempts, confirmed unauthorized transaction subject to provider review, or cancellation before production starts (less any non-recoverable processing/admin costs).
4. Revisions vs Refunds
Creative dissatisfaction (for example style, tone, or artistic preference) is handled through the included revision rounds in your purchased plan and does not qualify for a refund by itself.
5. Request Window
Refund requests must be submitted within 48 hours of delivery, or within 7 days of payment for non-delivered orders, whichever is earlier.
6. How to Request a Refund
Contact billing@onyxstudios.ai with your order number, payment receipt, reason for request, and supporting evidence. We typically respond within 3 business days.
7. Chargebacks
Please contact us before opening a chargeback so we can resolve issues quickly. Abusive or bad-faith chargebacks may result in account suspension.
8. Legal Rights
Nothing in this policy limits any mandatory consumer rights that cannot be waived under applicable law.
9. Policy Updates
We may update this policy from time to time. The latest version will always be posted on this page with the updated effective date.
Refund Policy — Fine Entertainment | 凡音文化有限公司