Refund Policy

Because our services involve digital content, customized production, and immediate fulfillment, all sales are generally final and non-refundable unless explicitly stated in this policy.

The following are non-refundable once work has started, content has been delivered, or download/access has been provided: AI-generated voice or music outputs, director-polished or custom-produced deliverables, live recording sessions after session start, and rights upgrades or expedited delivery fees once fulfilled.

A full or partial refund may be considered only in the following cases: duplicate charge for the same order, verified technical delivery failure after reasonable remediation attempts, confirmed unauthorized transaction subject to provider review, or cancellation before production starts (less any non-recoverable processing/admin costs).

Creative dissatisfaction (for example style, tone, or artistic preference) is handled through the included revision rounds in your purchased plan and does not qualify for a refund by itself.

Refund requests must be submitted within 48 hours of delivery, or within 7 days of payment for non-delivered orders, whichever is earlier.

Contact billing@onyxstudios.ai with your order number, payment receipt, reason for request, and supporting evidence. We typically respond within 3 business days.

Please contact us before opening a chargeback so we can resolve issues quickly. Abusive or bad-faith chargebacks may result in account suspension.

Nothing in this policy limits any mandatory consumer rights that cannot be waived under applicable law.

We may update this policy from time to time. The latest version will always be posted on this page with the updated effective date.